Privacy Policy
Privacy Policy
Effective Date: 15 October 2025 Last Updated: 14 September 2026
1. Who We Are
Machav is the trading name of eComCloud Limited, a company registered in New Zealand.
Address: 2/271 Ormiston Road, Flat Bush, Auckland 2019, New Zealand Privacy: [email protected] Customer Support: [email protected]
This Privacy Policy explains how Machav collects, uses, stores, protects and discloses personal information.
2. Privacy Law
Machav handles personal information in accordance with the New Zealand Privacy Act 2020 and applicable Information Privacy Principles.
3. Information We Collect
We may collect:
Contact information
- name;
- email;
- phone number;
- billing address;
- delivery address.
Order information
- products purchased;
- quantities;
- order number;
- delivery instructions;
- tracking information;
- returns and refunds;
- customer-service communications.
Payment information
Payments may be processed through third-party payment providers.
Where payment information is processed directly by a payment provider, Machav generally does not store complete payment-card details.
Technical information
We may collect:
- IP address;
- browser;
- device information;
- operating system;
- pages visited;
- referring pages;
- interaction information;
- security information.
4. How We Collect Information
Information may be collected:
- directly from you;
- when you place an order;
- when you create an account;
- when you contact us;
- through cookies and similar technologies;
- through payment providers;
- through shipping and fulfilment systems;
- through security and fraud systems; and
- from other sources where permitted by law.
Where information is collected indirectly, Machav will take reasonable steps to comply with applicable privacy requirements.
5. How We Use Information
We may use personal information to:
- process orders;
- arrange fulfilment and delivery;
- process payments;
- manage returns and refunds;
- provide support;
- operate accounts;
- prevent fraud;
- protect security;
- improve our services;
- conduct analytics;
- provide advertising where permitted;
- comply with legal obligations;
- resolve disputes; and
- protect Machav, customers and third parties.
6. Supplier and Fulfilment Disclosure
Because Machav may use dropshipping and third-party fulfilment, personal information may need to be provided to suppliers or fulfilment providers.
Where necessary to fulfil an order, this may include:
- customer name;
- delivery address;
- phone number;
- email;
- product ordered;
- quantity;
- delivery instructions;
- order/reference number.
Machav will seek to limit disclosures to information reasonably necessary for the relevant purpose.
7. Overseas Disclosure
Some suppliers, fulfilment providers, cloud services and other service providers may operate outside New Zealand.
Machav will take reasonable steps to comply with applicable requirements for overseas disclosure of personal information.
8. Service Providers
Personal information may be processed by:
- payment providers;
- suppliers;
- manufacturers;
- fulfilment providers;
- warehouses;
- shipping companies;
- cloud providers;
- analytics providers;
- advertising providers;
- security providers;
- customer-support providers;
- professional advisers; and
- authorities where legally required.
9. Marketing
Where permitted, Machav may send marketing communications.
You may unsubscribe from promotional communications at any time.
Transactional communications, such as order confirmations and important service messages, may continue where necessary.
10. Cookies
Machav uses cookies and similar technologies.
See the Cookie Policy below.
11. Security
Machav uses reasonable technical and organisational safeguards to protect personal information.
These may include access controls, authentication, encryption, monitoring and security measures.
No internet system can be guaranteed completely secure.
12. Retention
Machav retains personal information only for as long as reasonably necessary for legitimate business, legal, accounting, security or dispute-resolution purposes.
Where appropriate, information will be securely deleted or de-identified when no longer required.
13. Access and Correction
You may request access to personal information Machav holds about you and request correction of inaccurate information.
Contact:
We may need to verify your identity before processing a request.
14. Privacy Breaches
Where a privacy breach meets applicable notification requirements, Machav will follow the requirements of the Privacy Act 2020 concerning notification.
15. Children
Machav does not intentionally seek unnecessary personal information from children.
16. Third-Party Websites
Machav may link to third-party websites.
Those websites operate under their own privacy policies and terms.
17. Privacy Complaints
Privacy concerns should be sent to:
You may also contact the New Zealand Privacy Commissioner where appropriate.
18. Changes
Machav may update this Privacy Policy as its services, technology or legal requirements change.
19. Contact
eComCloud Limited trading as Machav 2/271 Ormiston Road Flat Bush, Auckland 2019 New Zealand